Returns are available subject to the following conditions:
• Items received are faulty, damaged or the wrong product was sent. Returns
are not available for change of mind, so please choose carefully.
• Once the parcel is received, we will either refund the cost of the product or
send a replacement depending on the concern.
The following conditions will not be eligible for any refunds or returns:
• The products have been opened or the customer has sampled and does not
like the products.
• The customer changes their mind or has made a mistake in their order.
• The customer did not familiarise themselves with the ingredients or other
product information available on the product page before ordering.
If a refund or exchange is agreed upon, this will only be processed once the original items have been received back to the address supplied by
Are you a patient or caregiver? Do you have special needs or on the disability benefit? You might be eligible for compassionate consideration. We understand the financial pressures of chronic illness and are here to help you manage your ketogenic lifestyle affordably.