Returns


Returns are available subject to the following conditions: 
• Items received are faulty, damaged or the wrong product was sent. Returns
are not available for change of mind, so please choose carefully. 

• Once the parcel is received, we will either refund the cost of the product or
send a replacement depending on the concern.
The following conditions will not be eligible for any refunds or returns: 
• The products have been opened or the customer has sampled and does not
like the products. 
• The customer changes their mind or has made a mistake in their order.
• The customer did not familiarise themselves with the ingredients or other
product information available on the product page before ordering.

If a refund or exchange is agreed upon, this will only be processed once the original items have been received back to the address supplied by
emailing ketohappyco@gmail.com